Upon arrival, Edgar greeted us and took care of our bags. Guest
services had champagne for the adults and Shirley Temples for the kids
(ages 3 and 8). The rep made sure to advise that The Beloved Hotel was
kid-friendly. After Edgar helped put our bags away, he explained some of
the all-inclusive amenities.
We consistently encountered courteous staff. The only
less than adequate service came while dining poolside on the second day.
Service at onsite restaurants is slow, but at the Isla Grill it was
slower than the norm. The server took our drink orders when the
food came (about 30 minutes after we ordered), and we had to go to the
bar to ask for our drinks.
We continued basting in the sun while waiting
for refreshments. A manager walked by and noticed the oversight. He
retrieved our drinks immediately, but our server never returned.
Overall, my party preferred Isla Grill to Aroma and learned to stick
with shrimp and steak dishes. I had a duck dish that had been cooked to
death. The smoothies I saw a bartender making did not contain any fresh
fruit. Chocolate cakes and brownies looked more appetizing than they
tasted.
The homemade ice cream, however, proved impressive. We also
fell for the sushi bar, which opens at 6:00 in the evening. Kids’ items are
standard fare, like pizza and nuggets, but kids can order from any
part of the menu. Snacks
in the room are free and refilled daily, including drinks. Outside food and drinks are not allowed.
The breakfast was fantastic! And this is coming from someone who
hates buffets. I found plenty of fresh juice, fruit, nut, and yogurt
options. I even took some fruit
to snack on later. Loved the iced coffee and almond croissants. Others in my group
liked the shredded chicken, eggs, waffles etc.
Follow on:
On the one occasion we ferried to Isla Mujeres, we
stopped at Privilege Aluxes Hotel for brunch. I took one look at their
buffet and it did not compare to Beloved's. I opted for juice only
instead of eating there. Since we found the resort to be quite relaxing,
this was our only outing.
The hotel remained sparsely populated during our April stay. Often, we had a
pool to ourselves. Lounge chairs at the pristine beach were plentiful.
FYI: Plenty of children, my nephews included, went crazy over the kids' club.
This germaphobe found no cleanliness issues. Showers are see-through,
but suites do have curtained tubs.
We saw an HGTV host staying at The Beloved, which I consider an indication of the resort’s quality. I'm glad we ventured outside of the commercialized Cancun Strip area.